Tränenpalast / Palace of Tears

Access preferences

Accessible Museum (Mission Statement)

Our museum and our exhibitions are consciously designed to be accessible for everyone. Whether it is concerning travelling here or visiting the exhibitions, we will gladly provide information to help you prepare and enjoy a barrier-free visit to our museum. There is a tactile map at the entrance to the exhibition. A tactile relief provides information within the exhibition.

Dogs (Animals)

Guide dogs and assistance dogs are permitted inside the museum and the exhibitions.

Free Wifi (WiFi)

There is free Wi-Fi in the museum.

Inductive neck loops (Acoustic Experiences)

For our group guided visits we use a guidance system for which there are suitable inductive neck loops available. Neck loops are suitable for hearing aids with a T-coil. With digital hearing systems and cochlear implants (CI), the hearing aid is switched using buttons or a remote control. You then simply wear the induction loop around your neck and connect it directly to the pocket receiver.
There is an AudioGuide in German Sign Language with seventeen stations.

People with difficulties walking (Getting around inside the museum)

The exhibition in the Tränenpalast is spread across 550 square metres of level ground-floor space. All sections are wheelchair-friendly. You can borrow walking sticks, a light wheelchair and light folding stools free of charge from the Information Desk to facilitate your exhibition experience.

Photographs and film in the museum (Photography)

Photographing and filming in the exhibition spaces is allowed for private use; please note that no flash photography, other lights, tripods or selfie sticks are allowed.

Simple language & groups (Easy Read & Understanding)

Contact Visitor Services to book a group guided visit of the exhibition in simple language. If you would like more than a group guided visit of the exhibition, many of our educational services are suitable for people with learning difficulties.

Tactile map and objects (Tactile Experiences)

Our exhibition has a tactile overview map, a tactile floor guidance system is not available.
There are selected tactile objects in the Palace of Tears. You can obtain a corresponding list and white gloves at the information desk.